Frequently asked questions
Answers to the questions we are asked most often, before getting started.
Who are you exactly?
Wider Matrix Europe is the European contact for the Wider Matrix factory, a Chinese manufacturer of automatic machines based in Guangzhou. We welcome you, advise you and put you in direct contact with the factory.
Who sells me the machine?
Wider Matrix Europe is your first contact in Europe. The quote, sale, manufacturing, delivery and after-sales service are handled directly by the Wider Matrix factory, in a WhatsApp group where we remain present.
What are the delivery times?
The factory announces shipment of standard models within 7 to 15 working days. Transport to Europe and customs clearance come on top: the total lead time is specified with the quote.
Does the price include shipping and taxes?
The “from” price is indicative. Shipping, customs duties and the VAT of the destination country depend on your situation and are detailed in the quote.
Can I customise the machine?
Yes. The wrap, logo and screen language can be adapted. Conditions depend on the quantity ordered.
Do I need experience to get started?
No. The machines are designed to run without staff. What you need most is a good location, a little time for restocking and cleaning, and cautious profitability assumptions.
Can I order a single machine?
Yes, the factory accepts orders from one machine. Unit prices generally go down from several machines.
Are the machines certified for Europe?
The factory announces several certifications, including CE marking. The certificates for each model are sent to you with the quote: do not hesitate to ask for them.
Which payment methods do the machines accept?
Depending on the model: coins, notes, bank card, contactless payment and QR code. Compatibility with certain local payment methods must be checked case by case.
What happens if there is a breakdown?
The factory provides remote technical support, with a one-year warranty. Spare parts and their shipping times to Europe are specified with the quote.
How much can a machine earn?
It all depends on the location, the selling price and the footfall. Every machine page offers a simulator where you enter your own assumptions: we promise no result.
Which countries do you cover?
All of Western and Northern Europe, in French, German, English, Italian, Spanish and Portuguese.
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